| Client ownership |
10 |
Can the worker identify, retain, export, and recontact clients directly, or does the booking system control client records, lead access, contact information, or repeat-client communication? |
| Payment control |
8 |
Does the worker choose the payment processor and receive direct payment, or does the booking system control deposits, processing, payout timing, deductions, refunds, chargebacks, holds, or access to earnings? |
| Pricing control |
6 |
Can the worker set rates, deposits, minimums, packages, fees, cancellation terms, discounts, add-ons, and custom booking rules, or are pricing options shaped by preset platform structures? |
| Communication freedom |
6 |
Can the worker communicate directly through phone, email, website, SMS, private forms, or preferred channels, or must communication remain inside the booking system’s messaging tools? |
| Visibility control |
6 |
Does the worker control visibility through their own website, links, ads, referrals, and independent funnel, or does the booking system control discovery, ranking, profile placement, categories, recommendations, or search visibility? |
| Rule transparency |
5 |
Are the booking rules, payment rules, data access rules, account rules, cancellation rules, acceptable-use rules, and enforcement standards public, clear, stable, and understandable before enforcement? |
| Discipline risk |
4 |
If the booking system restricts access, disables forms, blocks payments, removes the account, or changes rules, can the worker continue operating with minimal business interruption? |
| Brand portability |
3 |
Does the worker keep control of their name, website, domain, email list, phone number, photos, client records, reputation, booking workflow, and public identity? |
| Work-method control |
2 |
Does the worker control schedule, availability, screening process, booking terms, service area, boundaries, cancellation rules, and working conditions, or does the system impose meaningful operating requirements? |